Shipping policy

At Velveta.motorcycles, we aim to make delivery of food storage products straightforward and predictable. This Shipping Policy explains how shipping charges are calculated, how orders move through fulfillment, and what customers should expect after placing an order.

1. Shipping Charges

Our standard shipping structure is:

Orders of $10.00 or more: Free shipping

Orders under $10.00: $5.99 shipping charge

The $10 threshold is based on the merchandise subtotal before applicable taxes and shipping charges, unless otherwise stated during checkout.

If a promotion or product-specific offer provides different shipping terms, the terms displayed at checkout or in that promotion may apply.

2. Order Processing

After an order is successfully submitted and payment is authorized, we begin preparing the order for shipment.

Processing includes activities such as:

  • Confirming order information;
  • Verifying product availability;
  • Preparing products for safe transportation;
  • Packaging the merchandise;
  • Creating shipping documentation; and
  • Transferring the shipment to an appropriate carrier.

Orders may require additional processing time during periods of unusually high order volume, holidays, inventory transitions, or other operational disruptions.

3. Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

Please carefully review:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP Code; and
  • Contact information.

If an order has not yet shipped and you discover an address error, contact us as soon as possible at [email protected].

We will attempt to assist, but an address cannot always be changed after an order has entered fulfillment or been transferred to a carrier.

4. Delivery Estimates

Estimated delivery dates are estimates rather than guarantees unless a specific guaranteed service is expressly stated.

Actual delivery time may be affected by:

  • Carrier capacity;
  • Weather;
  • Transportation conditions;
  • Holidays;
  • Address corrections;
  • Regional disruptions;
  • Natural disasters;
  • Security events;
  • Government actions; or
  • Other circumstances outside our reasonable control.

5. Tracking Information

When tracking information is available, it may be provided to the email address associated with the order.

Tracking information can take time to become active after a carrier receives the shipment.

A tracking status showing that a package has been delivered should be reviewed against the customer's property, mailbox, reception area, parcel locker, household members, and other authorized recipients before reporting a missing delivery.

6. Lost or Missing Packages

If tracking indicates delivery but the package cannot be located, customers should first check common delivery locations and contact the carrier where appropriate.

You may also contact us at:

[email protected]

We may request the order number, delivery address, tracking information, and other details needed to investigate the shipment.

7. Damaged Shipments

Food storage products should arrive in suitable condition for ordinary use.

If your package arrives visibly damaged, please photograph the exterior packaging and the affected products before disposing of the packaging.

Contact us promptly with:

  • Order number;
  • Description of the damage;
  • Photographs of the packaging;
  • Photographs of the product; and
  • Any relevant carrier information.

We will review the circumstances and determine the appropriate resolution under our Return and Refund Policy.

8. Incorrect or Incomplete Orders

If you receive the wrong item, an incomplete quantity, or a materially incorrect shipment, contact us at [email protected].

Please provide the order number and identify what was expected versus what was received.

We may request photographs or other information to verify the issue.

9. Shipping Restrictions

Certain products or destinations may be subject to carrier restrictions, legal restrictions, or operational limitations.

If we are unable to ship an order to the provided destination, we may contact the customer to request an alternative address or cancel the affected order and issue an appropriate refund.

10. Shipping Fees and Returns

The standard shipping policy does not automatically mean that return shipping is free.

For defective, damaged, or incorrectly shipped merchandise, we may provide return instructions or otherwise resolve the matter without requiring the customer to bear the cost associated with our error, subject to the circumstances and applicable law.

For voluntary returns, return shipping may be the customer's responsibility as described in our Return and Refund Policy.

11. Taxes

Applicable sales or other transaction-related taxes may be calculated separately from shipping charges and may vary depending on the destination and applicable law.

12. Oregon Compliance

We intend to present shipping charges and material transaction terms clearly and accurately. Oregon law regulates deceptive business practices and certain failures involving promised delivery of goods.

The shipping charge applicable to an order should be reviewed at checkout before completing the purchase.

13. Contact for Shipping Questions

For shipping questions, delivery issues, address concerns, or tracking assistance:

Wild Salmon Center
2001 NW 19th Ave
Portland, OR 97209
United States

Contact: ZACARIAS OBRIAN PAYNE
Email: [email protected]