Refund policy

At Velveta.motorcycles, we want every food storage product you purchase to arrive in excellent condition and perform as reasonably expected. We understand that household storage products are practical items used every day, whether you are organizing pantry ingredients, storing leftovers, preparing meals, protecting dry goods, or creating a cleaner and more orderly kitchen environment.

This Return and Refund Policy explains when products may be returned, how to request a return, what conditions apply, and how approved refunds are processed.

1. Eligibility for Returns

Unless a product listing states a different return condition, customers may request a return for an eligible item when the item is:

  • Unused and in its original condition;
  • Clean and free from food residue, stains, odors, or other contamination;
  • Returned with original packaging and included accessories where reasonably possible;
  • Not materially damaged through customer misuse or improper handling; and
  • Purchased directly through Velveta.motorcycles.

Because food storage products may come into direct or indirect contact with food, hygiene and product condition are particularly important. We may decline a return where an item has been used, washed, filled with food, exposed to substances, or otherwise handled in a manner that makes resale or hygienic inspection impractical.

2. Return Request Period

Please contact us within 30 days after delivery if you would like to request a return.

The return period begins when the carrier's tracking information indicates that the order was delivered to the address provided at checkout.

A return request should include:

  • Your name;
  • Order number;
  • Email address used for the purchase;
  • Product name;
  • Reason for the return;
  • Description of any defect, damage, or discrepancy; and
  • Photographs when the issue involves visible damage, incorrect merchandise, or a product defect.

Submitting photographs can help us evaluate the issue more quickly and may allow us to determine whether a return shipment is necessary.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or materially different from the product ordered, please contact us as soon as reasonably possible.

For example, you should notify us if:

  • A storage container arrives cracked or broken;
  • A lid, closure, or included component is missing;
  • Multiple products arrive damaged during transit;
  • You received a substantially different item from the one ordered;
  • The quantity received does not match the order; or
  • A product has a manufacturing defect that materially affects ordinary use.

We may request photographs of the product, packaging, shipping label, and damage. This information may be used to investigate the shipment and determine the appropriate resolution.

When an eligible product is confirmed to have been damaged in transit, materially defective, or incorrectly supplied, we may provide a replacement, replacement component, store credit, or refund, depending on the circumstances and availability.

4. Change-of-Mind Returns

If you simply decide that an unused food storage product is no longer needed, a return may still be considered when the product remains eligible under this policy.

Unless the item is defective, damaged, or incorrectly shipped, the customer may be responsible for the reasonable cost of returning the item.

The original shipping charge, if any, is generally non-refundable unless applicable law requires otherwise or the return is caused by our error.

5. Non-Returnable Circumstances

A return may be declined where:

  • The product has been used in a manner inconsistent with ordinary household use;
  • The product has been contaminated by food, liquids, chemicals, or other substances;
  • The item has been intentionally damaged;
  • The product has been modified or altered;
  • The item is returned without sufficient information to identify the order;
  • The return request is made outside the applicable return period;
  • The product was damaged after delivery through improper handling; or
  • The product was purchased through an unauthorized third party.

Nothing in this policy is intended to eliminate rights that cannot lawfully be waived under applicable Oregon or federal law.

6. Return Authorization

Do not automatically send a product to our business address before contacting us.

To request a return, email:

[email protected]

Please use a subject such as “Return Request – [Order Number]”.

If your return is approved, we will provide the applicable return instructions and confirm the return destination.

7. Return Address

The designated return address is:

Wild Salmon Center
2001 NW 19th Ave
Portland, OR 97209
United States

A return should only be shipped to this address when our customer service instructions authorize you to do so.

8. Refund Processing

Once an approved return is received and inspected, we will determine whether the item satisfies the conditions of this policy.

If approved, the refund will generally be issued to the original payment method.

Refund processing may require several business days after approval, and the time required for the refund to appear in your account may also depend on your bank, credit-card issuer, payment provider, or other financial institution.

We do not control the processing timetable of third-party financial institutions.

9. Partial Refunds

Where appropriate, we may issue a partial refund rather than require a complete return. This may apply where a product has a minor issue that does not materially prevent ordinary use and the customer agrees to retain the item.

Any partial refund will be communicated to the customer before it is processed.

10. Exchanges

When inventory permits, we may offer an exchange for an eligible defective, damaged, or incorrectly shipped item.

If the exact item is unavailable, we may instead provide a refund or another mutually acceptable resolution.

11. Refunds and Promotional Orders

If a returned product was purchased as part of a promotion, bundle, discount, or multi-item offer, the refund may reflect the actual amount paid for the returned merchandise rather than the standard individual-item price.

Where returning one item affects eligibility for a promotional discount, the refund may be recalculated consistently with the terms presented at the time of purchase.

12. Oregon Consumer Protection

Velveta.motorcycles intends to describe products, prices, availability, shipping terms, and return conditions accurately and transparently. Oregon's Unlawful Trade Practices Act addresses deceptive representations and certain failures concerning promised goods, and this policy is not intended to restrict rights provided by applicable Oregon law.

13. Questions About Returns

For questions about a return, refund, damaged shipment, or product issue, contact:

ZACARIAS OBRIAN PAYNE
[email protected]

Please retain your order confirmation and tracking information until your return or refund has been completely resolved.